People and access
How to troubleshoot invitations
Recover access when an invitation expired, was already used, or opened with the wrong account.
Who this is forOwnersAdministratorsMembersCreative teamClients and reviewers
Reviewed on July 13, 2026
Before you start
- The invitation link or contact with the workspace owner.
See it in Aproova
Enlarge imageStep by step
- 1Make sure the full link was opened.
- 2Check that you signed in with the invited email.
- 3If the link expired, request a new invitation.
- 4If it was already used, try signing into the app normally.
- 5If access is still blocked, send support only the safe error code. Never send the token.
What should happen
You sign in with the correct account or receive a new valid invitation.
Common problems
- Wrong account: sign out and use the invited email.
- Ask a workspace owner or admin for another invitation. The invitee can also request a new link from the sign-up screen.
- After signing in, confirm the shared workspace, project, and review.
Related articles
How to invite a client or reviewerShare the review with the right person and make their permissions clear.Open articleHow to restart the first stepsRestart onboarding or a feature tour without deleting your data.Open articleWhat is Aproova?Learn how workspaces, projects, reviews, versions, and stages organize the approval cycle.Open article