People and access
How to recover access to a review
Return to a review when access needs confirmation or a code does not work.
Who this is forOwnersAdministratorsMembersCreative teamClients and reviewers
Reviewed on October 9, 2026
Before you start
- The original invitation sent to your email.
Quick task overview
Start with these steps. If the task has more steps, they appear right below.
- Step 1
Return to the sender’s message and open the original invitation.
- Step 2
If email confirmation appears, check the address and request a code.
- Step 3
Use the most recent code received. Check spam and junk folders too.
Step by step
- 4If the original invitation will not open or the address is wrong, ask the sender to check your access.
What should happen
You return to the review with the invitation’s identity and permissions.
Common problems
- A forwarded link may not grant you access.
- Do not reuse an old code after requesting another.
- Workspace membership and review invitations serve different purposes. Use the workspace invitation to join the team.
- Expired files are not a code problem: the workspace owner needs to check retention.
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