Projects and stages

Configure WhatsApp notifications

Connect a supported provider and choose recipients and events.

Who this is forOwners

Reviewed on October 15, 2026

Before you start

Workspace owner and Flow or above. Your own account and credentials for Evolution API, Z-API, WhatsApp Cloud API, Twilio or WATI; provider costs and rules are separate.

Quick task overview

Start with these steps. If the task has more steps, they appear right below.

Step 1
Open Settings > Integrations > Native WhatsApp > New channel.
Step 2
Name the channel and choose the provider. Fill only the credentials requested for that provider.
Step 3
Enter recipients and adjust the message using the available variables. Check numbers and content before saving.

4Select events and create the channel. Use Test only with an authorized internal number; check both history and the received message.
5Use Edit to change settings and Pause to stop new notifications. Review dependencies before removing a channel.

Recipients receive configured notifications. Comments and approval stay in Aproova.

Sending failed: check credentials, number format, permissions and provider limits in delivery history.
This feature requires a service setup; it does not connect a personal WhatsApp account through a login button.
Provider acceptance does not guarantee delivery to the phone or that the message was read.
To follow along in the app, choose the tool in the guide at the top of Settings → Integrations. Use Next step and Open full help as needed. Moving through the guide does not connect accounts or send messages; verify the result at the destination before using it in production.