Mobile and troubleshooting
How to troubleshoot uploads
Find out why a file did not upload or process and finish safely.
Who this is forOwnersAdministratorsMembersCreative team
Reviewed on July 13, 2026
Before you start
- Permission to upload files.
- The local file available.
See it in Aproova
Enlarge imageStep by step
- 1Check whether the format is listed as supported.
- 2Check file size and connection using the displayed message.
- 3Retry without closing the page during upload.
- 4If it persists, rename the file without unusual characters and try another connection.
- 5Confirm the preview and current version before sharing.
- 6When contacting support, send the safe code and file type, never private content.
What should happen
The upload finishes, the file is processed, and the correct version appears.
Common problems
- Export unsupported formats to a listed option.
- Retry on a stable network.
- Wait for processing before creating another review.
- Do not invite reviewers before confirming the preview.
Related articles
How to upload a file for reviewUpload the initial work and confirm the version is ready before sharing.Open articleHow to upload a new versionUpdate the work without losing comments, decisions, or history.Open articleHow to use Aproova on mobileOpen, comment, and decide on a small screen without losing context.Open article