Who should approve a campaign? Build a matrix without creating a committee
Define who comments, who validates requirements and who decides on a campaign. Use a practical approval matrix and review order to avoid bottlenecks.
Written by the Aproova product team from the review flows we build and test in the application.

The creative team presents a campaign. Marketing, sales, product and management receive the same link. Three people request changes; two others think it can already be published. The problem began before the first comment: nobody had defined who could decide.
An approval matrix is a small table of responsibilities. It prevents both release by someone without enough context and a queue of people invited merely to ‘take a look’. The model below is a starting point, not a rule for every company.
Separate four roles before choosing names
The person responsible for the deliverable prepares and uploads it. A reviewer comments on a defined area, such as copy or visual identity. A validator checks a requirement that needs specialist knowledge, such as a price, specification or legal information. A decision maker authorizes the work to proceed. One person can hold several roles, but the final decision needs an owner.
Invite someone to each stage for a specific reason. When ten people receive a file without a defined scope, the result is often a collection of incompatible preferences. A useful opinion does not have to be a mandatory vote.
A small matrix for a campaign with several formats
Hypothetical example: for a post and an ad, the creative team prepares the work, account management consolidates comments, client marketing validates the message and a person named by the client decides. For artwork with a price, sales also checks the number. For packaging, the people responsible for specifications and mandatory text join before the final decision. The matrix follows the risk in the deliverable, not the highest-ranking person available.
Copy this structure into a spreadsheet: Deliverable | Prepares | Reviews | Validates requirement | Decides | Deadline | Substitute. Give each column an identifiable person or role. If ‘everyone’ appears under Decides, the matrix is not ready.
Put stages in the order the work can move forward
Internal review should resolve errors the team already knows about. Specific validations follow. Finally, the decision maker receives a version ready to accept or return with clear outstanding issues. If everyone comments at once, name the person who consolidates conflicts before another version is sent.
Agree on a deadline and a substitute too. Silence should not become automatic approval out of habit. If the responsible person does not respond, the workflow needs to show whether the work waits, goes to someone else or returns to planning.
Test the matrix with a real campaign
Choose a recent campaign and reconstruct who commented, who resolved each comment and who authorized publication. Two incompatible decisions suggest a missing final decision maker or tie-break rule. If the campaign waited for someone who did not need to participate, there were too many approvers.
Revise the matrix after the test. It should fit on one page and make sense to someone joining the project halfway through. When an exception becomes frequent, turn it into an explicit stage.
Apply it in Aproova
Aproova lets you organize participants and review stages while keeping comments and decisions connected to the material. Use those controls to represent a matrix the team has already discussed. The tool can show the next action, but it cannot decide who should have authority in the client’s business.
Questions people ask before setting up the workflow
Does everyone who comments need to approve?
No. Commenting and deciding are different roles. Identify who contributes information and who authorizes the work to proceed.
How many approvers should a campaign have?
There is no universal number. Include the people needed to validate real risks and assign the final decision clearly.
What if the approver misses the deadline?
Agree in advance whether the work waits, a substitute decides or the deadline changes. Do not assume silence means approval without an explicit agreement.


